17 lis. 2019

Handling and Working with Difficult Customers and People & Effective Time Management

 

17.10. HANDLING AND WORKING WITH DIFFICULT CUSTOMERS AND PEOPLE

(Full day seminar: 09:00 – 16:30)

 

PROGRAM OVERVIEW:

We all interact with others every day, over the phone, via email and in-person. And not only at work with colleagues, customers, and managers, but also in public (retail, restaurants, gas stations, banks, etc.) Unfortunately, not every interaction runs smoothly, and we end up spending more time working through these relationships vs. nurturing them. But it doesn’t have to be like this.

We will review numerous ‘people situations’ one might encounter and gain some ideas on how to turn around a tense or a strained business relationship. Attendees will participate in exercises that will help them in their thought process as they prepare to engage with business partners they’re dependent on. Attendees will come away feeling confident in their abilities to work with any individual in the future.

Learn to listen and communicate effectively. Learn proven keys to help you as you deal with difficult people, and practice these traits through individual and group exercises. Lastly, learn a little more about yourself and your ‘business partners’ that will help you become an effective added-value.

 

BENEFITS TO PARTICIPANTS:

UPON COMPLETION OF THE SEMINAR, PARTICIPANTS WILL:

-Learn about different personality types, become proficient at identifying them, and working with them.
-Develop personal awareness of your own idiosyncrasies and tendencies and how to improve your effectiveness.
-Build and practice communication skills that will benefit your personal and professional life.
-Learn how to improve relationships with difficult and stubborn individuals.

 

IN TURN, PARTICIPANTS OUGHT TO SUBSEQUENTLY BE ABLE TO:

-Understand why others think and act the way they do.
-Improve business relationships (and personal) enabling you to become more effective in all these relationships.
-Become an even better communicator than before.


WHO OUGHT TO ATTEND?

Anyone who wants to become more effective in working with others.

 

SEMINAR FORMAT:

Case studies, role-playing, video clips, group exercises, lecture

 

 

18.10. EFFECTIVE TIME MANAGEMENT

(Half day seminar: 09:00 – 12:30)

 

PROGRAM OVERVIEW:

We are all given the same (24) hours a day, every day. How we spend this time differs among us. Some jump right in and get everything they want to be done, while others ‘fight the clock’ struggling to stay afloat without drowning in all their priorities.

There are things we can all do to help us manage and assign our time better, especially in our work environment. Business professionals are inundated with multiple tasks, projects, meetings, conference calls, phone calls and emails every day. How do you decide what’s most important? How do you navigate through all this and be productive in a reasonable amount of time, or can you? Is it a skill that can be learned, or are you born with this quality?

Learn what the symptoms are of a ‘bad time manager’, and some keys to help you work through the projects and timelines you have, without adding extra stress and pressure.  Learn the conscious process of planning and executing that will help you finish what you start.

 

BENEFITS TO PARTICIPANTS:

 UPON COMPLETION OF THE SEMINAR, PARTICIPANTS WILL:

Learn how to get better organized. Learn how to ‘protect your time’ by insulation, isolation and delegation. Learn about prioritizing, enrolling others, maximizing your resources, and saying ‘No”.

 

IN TURN, PARTICIPANTS OUGHT TO SUBSEQUENTLY BE ABLE TO:

Make conscious decisions that help you complete projects on time. Understand when your best productivity period is. Learn how to successfully manage multiple tasks, and utilize the Priority Matrix to help determine what is/is not important to you.

 

WHO OUGHT TO ATTEND?

Anyone who values their time and wants to become more productive.

 

SEMINAR FORMAT:

Group exercises, presentation

 

 

SEMINAR LEADER:

Bob Polich, B.S.

 – B.S. Marketing Oregon State University, Corvallis, Oregon USA

– Procter & Gamble (34 years) Called on and sold to Retail HQ, retail buyers, committees and at   store level. Managed sales teams, brokers, distributors, and 3rd parties in 5 Pacific Rim countries,  and the USA.

– Trained a P&G leadership class around the USA (10 years).

– Currently customer service and operations manager at Boston Segway Tours.

– Commercial/Instrument Pilot.

 

REGISTRATION  INFORMATION:

The number of places at the seminar is limited and the applications will last until  October 16th, 2019.

Seminar price:  2.199,00 kn + VAT

If you sign up until October  3th, 2019., you get a 15% discount on the regular price.

If you want to take up a friend with you, we offer you a 25% discount for both.

For the two purchased entries, the third is GRATIS*

* Discounts do not add up.

*Registration discounts until October 3th, 2019.

 

Kotizacija se uplaćuje najkasnije 3 radna dana prije početka programa. Otkazivanje sudjelovanja na skupu moguće je jedino pisanim putem na e-mail adresu info@zsemacademy.hr najkasnije 5 radnih dana prije početka programa. Sudionici koji su odustali nakon tog roka ili ne prisustvuju programu, nemaju pravo na povrat kotizacije i dužni su platiti punu naknadu. Ako prijavljeni sudionik ne može sudjelovati na programu, može poslati drugog zamjenskog sudionika. ZŠEM – Poslovna akademija d.o.o. zadržava pravo otkazivanja – u ovom slučaju, naknada se vraća u cijelosti. Ispunjavanjem i slanjem obrasca prihvaćate ove odredbe i opće uvjete. Podatke koje ste naveli mogu se upotrijebiti u našim promotivnim aktivnostima i ni u kome slučaju neće biti dani trećima. Vaše podatke po vašem zahtjevu možemo promijeniti ili izbrisati.

 

EVENT SPEAKERS

  • Bob Polich

    Bob Polich

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Handling and Working with Difficult Customers and People & Effective Time Management

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