09 ožu. 2020

The Conflict Dynamics Workshop


This workshop is designed to help participants understand that conflict occurs in a series of episodes. These episodes are predictable and patterned. Understanding the pattern can help us in responding to the conflict in ways that increase our chances of a successful outcome. We use the participant’s real life conflict experiences as the case studies for our learning. This workshop is highly interactive, challenging with new insights into the conflict process and just plain fun.



  • Learn the importance of a clear definition of conflict.
  • Learn that properly managed conflict can turn into joint problem solving.
  • Learn to understand each stage of the conflict episode and where and how to intervene to produce the best chance for resolution.
  • Learn how to set-up an approach where focusing on the concerns of both parties leads to optimal outcomes
  • Learn to improve relationship while the conflict is in progress.



  • Increase the number of conflicts at work they can successfully resolve.
  • Decrease emotional turmoil during conflict episodes.
  • Prevent conflicts from escalating out of control.
  • Improve the working relationship with the people around them.



All levels of management will benefit from attending the workshop.



Guided conversation, real life case analysis from participant’s workplace experiences, group interaction and inquiry.



09:00 TO 10:30 Conflict Definition, implications
10:30 TO 10:45 BREAK
10:45 TO 12:30
Participant identification and exploration of work place conflicts
12:30 TO 1:30 PM LUNCH
1:30 PM TO 3:00 PM
Exploring the conflict episode and apply to work place conflicts
3:00 PM TO 3:15 PM BREAK
3:15 PM TO 4:30 PM
Proper intervention and prevention of escalation, Summary and take aways



Randy Richards, Ph.D. is a second career academic, spent almost 20 years in management in both the public and the private sector before becoming a full time professor at St. Ambrose University. Currently, he is Professor Emeritus at St. Ambrose.

He is currently a contributing faculty member at the Zagreb School of Economics and Management in Zagreb, Croatia; Visiting Professor at Kaiserslautern Technical University in Kaiserslautern, Germany, at the International Management School in Vilnius, Lithuania and at the Berlin Potsdam School of Business in Berlin and Hamburg, Germany. He is also a part-time employee at Kirkwood Community College’s Corporate Training Center.

He is an experienced facilitator and highly skilled workshop designer for adult learners and has an active consulting and coaching practice. His workshops are known for their extraordinary practical approach, learner engagement and fun. Over the course of his forty plus year career, Randy estimates he has taught over 10,000 people across all of his courses and workshops. His current area of interests are conflict management, dialogical skills, small group dynamics and leading change. His book, Conflict and Collaboration: The Search for the Integrative Space is available from Amazon.com

Graduated from St. Ambrose B.A. 1971, Georgetown M.A. 1975 and University of Iowa Ph.D. 1996, all in Philosophy.



The number of places at the seminar is limited and the applications will last until  March 8th, 2020.

Seminar price – 1899,00 kn + VAT

If you sign up until March 2th, 2020., you get a 15% discount on the regular price.

If you want to take up a friend with you, we offer you a 25% discount for both.

For the two purchased entries, the third is GRATIS*

* Discounts do not add up.

*Registration discounts until March 2th, 2020.



ZŠEM – Poslovna Akademija

Tel: 01/4500 307

Fax: 01/4830 782

E-mail: info@zsemakademija.hr


Kotizacija se uplaćuje najkasnije 3 radna dana prije početka programa. Otkazivanje sudjelovanja na skupu moguće je jedino pisanim putem na e-mail adresu info@zsemacademija.hr najkasnije 5 radnih dana prije početka programa. Sudionici koji su odustali nakon tog roka ili ne prisustvuju programu, nemaju pravo na povrat kotizacije i dužni su platiti punu naknadu. Ako prijavljeni sudionik ne može sudjelovati na programu, može poslati drugog zamjenskog sudionika. ZŠEM – Poslovna akademija d.o.o. zadržava pravo otkazivanja – u ovom slučaju, naknada se vraća u cijelosti. Ispunjavanjem i slanjem obrasca prihvaćate ove odredbe i opće uvjete. Podatke koje ste naveli mogu se upotrijebiti u našim promotivnim aktivnostima i ni u kome slučaju neće biti dani trećima. Vaše podatke po vašem zahtjevu možemo promijeniti ili izbrisati.



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The Conflict Dynamics Workshop

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